with David Darby

This presentation examines one school’s efforts to improve the customer experience through improved communication, trust, culture, and accountability, and explore the rationale behind the creation of a task force designed to improve campus-wide customer service. Focus on how a school worked to align its practices to create a nourishing workplace community that enables faculty and staff to advance the school’s vision and mission. Furthermore, the presentation identifies how the task force was appointed, who was involved, what resources were used to identify best customer service practices, how the staff and faculty were involved in creating the school’s service values, and the opportunities and challenges encountered along the way.