Mobilizing Engagement through Customer Service

Mobilizing Engagement through Customer Service

with David Darby

This presentation examines one school’s efforts to improve the customer experience through improved communication, trust, culture, and accountability, and explore the rationale behind the creation of a task force designed to improve campus-wide customer service. Focus on how a school worked to align its practices to create a nourishing workplace community that enables faculty and staff to advance the school’s vision and mission. Furthermore, the presentation identifies how the task force was appointed, who was involved, what resources were used to identify best customer service practices, how the staff and faculty were involved in creating the school’s service values, and the opportunities and challenges encountered along the way.

Marketing Related Blogs

  • Diversity as an Economic Challenge

    Diversity as an Economic Challenge For the first time since the end of World War II, the socioeconomic status of a family has become one Read More
  • In Your Care: 20 Ways To Make The Details Matter

    In Your Care: 20 Ways To Make The Details Matter Are you paying attention to the details? They matter! Read More
  • Offline Communicating - It Really Is That Important

    Offline Communicating - It Really Is That Important Use first hand information, empirical data, and student point of view to develop how you manage your potential customers. Read More
  • Open Houses: Thinking Outside the Box

    Open Houses: Thinking Outside the Box Those of us in the admission world know that an open house is our chance to shine, our opportunity to Read More
  • Shoestring Marketing - The Basics

    Shoestring Marketing - The Basics We are so busy moving forward, we neglect to tend to or utilize effective simple marketing tools that are ripe Read More
  • 1
  • 2
  • 3