Associate Product Manager

• Collaborate with internal team members to define and implement product strategies and operational efficiencies that meet organizational goals.
• Drive product development to address key external user needs, including improved functionality, engagement, usability and customer delight.
• Drive product development to address key internal user needs, including greater efficiency and time savings in product operations.
• Serve as a primary product resource for internal team members, collaborating to ascertain product needs and address problems with user-focused solutions.
• Gather and analyze stakeholder and customer feedback to identify opportunities for improvement or new product development
• Gather, define and translate detailed product requirements to the development team and ensure timely completion of prioritized deliverables.
• Manage product development efforts by collaborating with product owners, designers, programmers, engineers, and other team members to deliver solutions
• Develop content and solutions to address gaps in usability.
• Partner with cross-functional team to develop marketing campaigns, pricing structures and promotional opportunities to increase sales of existing products or introduce new products to the market
• Continually groom product backlogs and prioritize key efforts with internal stakeholders.
• Continually document critical product updates, training artifacts and knowledge base articles that will support the end-user journey and inform internal stakeholders.
• Conduct training for internal and external users as needed.
• Routinely communicate product updates and provide product information to key stakeholders for awareness and marketing purposes.
• Help define end-user surveys, conduct market research and gather product usage data.
• Synthesize data into actionable insights.
• Help inform processes to drive scalability and efficiency in product operations.
• Partner with product and technology teams to drive operational excellence.
• Perform other related product management and operations duties as assigned.

Qualifications/Requirements

• Bachelor's degree in business, marketing or related field; ideally 1-2 years experience or equivalent. Successful internships in product related work preferred.
• Strong written and verbal communication skills to convey technical information in an easily understandable format for various audiences.
• Highly organized and adept at multitasking.
• Strong desire to meet deliverables and deadlines.
• Experience developing and nurturing interpersonal relationships across teams to enhance collaboration and partnership opportunities.
• Desire to be the champion of new product deliverables as well as operational efficiencies across the organization.
• Adapting to and challenging the current situation if needed.
• Ability to work within a team as well as independently.
• Strong project management, facilitation and documentation skills.
• Proficient use of Google Drive/Sheets/Docs, Jira, Clickup, or other tools for product management, requirements gathering and documentation
• Experience working in product management or operations for K-12/academic markets preferred
• Experience in product management or product data analysis experience preferred